Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405005 Mapping and Delivery Guide
Manage competitive systems and practices responding to individual and unique customer orders

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405005 - Manage competitive systems and practices responding to individual and unique customer orders
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to prepare for and manage the introduction of competitive systems and practices processes in an organisation (or that part of the organisation) that does not undertake repetitive processes or mass produce products and instead responds to individual and unique customer orders. Examples include one-off or small batch product or operations driven by individual and unique customer orders (e.g. overhaul of equipment, jobbing manufacture, supply of customised/bespoke services or product).This unit describes the skills needed to restructure the process and work organisation to allow the application of competitive systems and practices tools and techniques. This may be the initial introduction of competitive systems and practices or the review and improvement of the application of competitive systems and practices.This unit requires the application of skills associated with problem solving, initiative, enterprise, planning and organising in order to manage competitive systems and practices processes in a jobbing shop environment. This unit also requires communication and teamwork skills to gather information about processes and implement redesign plans.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should use a real project managing competitive systems and practices in an operational workplace responding to individual and unique customer orders.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse the existing operations
  • Identify organisation capability for products and processes.
  • Identify the major processing steps in meeting customer order or orders.
  • Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.
  • Identify lead times, throughput times and waiting times throughout process of meeting a customer order.
  • Identify variations within the process.
  • Identify causes of the variations.
       
Element: Develop an initial or updated virtual flow process
  • Consider similarities in materials, processes and services for orders.
  • Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.
  • Draw a current state value stream map for the process as a virtual flow process.
  • Analyse the current value stream map for waste.
  • Draft possible future state value stream map.
  • Calculate benefits flowing from future state map.
  • Consult with stakeholders to validate benefits.
       
Element: Prepare proposals for process redesign
  • Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.
  • Plan as to how these changes might be implemented.
  • Cost the proposed changes and determine benefit/cost ratios.
  • Prepare recommendations for change.
  • Negotiate/consult with relevant stakeholders to establish the preferred option.
       
Element: Implement the plan
  • Arrange for altered process, as required.
  • Arrange for altered infrastructure needs, as required.
  • Monitor the implementation of the plan, making adjustments as required.
  • Review the new value stream and check that expected benefits have been obtained.
  • Put in place a continuous improvement mechanism for the new value stream.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse the existing operations

1.1

Identify organisation capability for products and processes.

1.2

Identify the major processing steps in meeting customer order or orders.

1.3

Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.

1.4

Identify lead times, throughput times and waiting times throughout process of meeting a customer order.

1.5

Identify variations within the process.

1.6

Identify causes of the variations.

2

Develop an initial or updated virtual flow process

2.1

Consider similarities in materials, processes and services for orders.

2.2

Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.

2.3

Draw a current state value stream map for the process as a virtual flow process.

2.4

Analyse the current value stream map for waste.

2.5

Draft possible future state value stream map.

2.6

Calculate benefits flowing from future state map.

2.7

Consult with stakeholders to validate benefits.

3

Prepare proposals for process redesign

3.1

Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.

3.2

Plan as to how these changes might be implemented.

3.3

Cost the proposed changes and determine benefit/cost ratios.

3.4

Prepare recommendations for change.

3.5

Negotiate/consult with relevant stakeholders to establish the preferred option.

4

Implement the plan

4.1

Arrange for altered process, as required.

4.2

Arrange for altered infrastructure needs, as required.

4.3

Monitor the implementation of the plan, making adjustments as required.

4.4

Review the new value stream and check that expected benefits have been obtained.

4.5

Put in place a continuous improvement mechanism for the new value stream.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more value stream/product families/clusters, to analyse the existing process and then develop and implement a plan to move to, or improve the current practice of, competitive systems and practice in the workplace and to:

analyse the existing process

develop a virtual flow process map

prepare and negotiate proposal(s) for change

implement, monitor and make further improvements to the changed process.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage competitive systems and practice in the organisation, including knowledge of:

the fundamentals of competitive systems and practice

competitive systems and practice tools applicable to the organisation

drawing current and future state maps

jobbing shop and other non-repetitive operations processes

determination and application of benefit cost ratio

kaizen and kaizen blitz processes.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse the existing operations

1.1

Identify organisation capability for products and processes.

1.2

Identify the major processing steps in meeting customer order or orders.

1.3

Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.

1.4

Identify lead times, throughput times and waiting times throughout process of meeting a customer order.

1.5

Identify variations within the process.

1.6

Identify causes of the variations.

2

Develop an initial or updated virtual flow process

2.1

Consider similarities in materials, processes and services for orders.

2.2

Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.

2.3

Draw a current state value stream map for the process as a virtual flow process.

2.4

Analyse the current value stream map for waste.

2.5

Draft possible future state value stream map.

2.6

Calculate benefits flowing from future state map.

2.7

Consult with stakeholders to validate benefits.

3

Prepare proposals for process redesign

3.1

Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.

3.2

Plan as to how these changes might be implemented.

3.3

Cost the proposed changes and determine benefit/cost ratios.

3.4

Prepare recommendations for change.

3.5

Negotiate/consult with relevant stakeholders to establish the preferred option.

4

Implement the plan

4.1

Arrange for altered process, as required.

4.2

Arrange for altered infrastructure needs, as required.

4.3

Monitor the implementation of the plan, making adjustments as required.

4.4

Review the new value stream and check that expected benefits have been obtained.

4.5

Put in place a continuous improvement mechanism for the new value stream.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Variations include deviations from desired targets in one or more of:

quality

quantity

time

cost

work health and safety (WHS)

sustainability impacts.

Muda (waste) includes all of:

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

activities which do not yield any benefit to the organisation or any benefit to the organisations customers.

Stakeholders include one or more of:

managers

supervisors

employees

shareholders

WHS mechanisms/representatives

industrial relations mechanisms/representatives

suppliers

customers

service providers.

Infrastructure needs include one or more of:

physical infrastructure, including plant, equipment, tools, systems and processes

information and control infrastructure

work organisation, including numbers of employees

work structure and skills and knowledge held by employees

workforce development and, where required, training

financial infrastructure, such as cash flow and budget provision.

Customer requirement stages where value stream actions may occur include one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support (services e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify organisation capability for products and processes. 
Identify the major processing steps in meeting customer order or orders. 
Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy. 
Identify lead times, throughput times and waiting times throughout process of meeting a customer order. 
Identify variations within the process. 
Identify causes of the variations. 
Consider similarities in materials, processes and services for orders. 
Map flow of information, material, processes and people for each product family/cluster of similar customised products/services. 
Draw a current state value stream map for the process as a virtual flow process. 
Analyse the current value stream map for waste. 
Draft possible future state value stream map. 
Calculate benefits flowing from future state map. 
Consult with stakeholders to validate benefits. 
Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map. 
Plan as to how these changes might be implemented. 
Cost the proposed changes and determine benefit/cost ratios. 
Prepare recommendations for change. 
Negotiate/consult with relevant stakeholders to establish the preferred option. 
Arrange for altered process, as required. 
Arrange for altered infrastructure needs, as required. 
Monitor the implementation of the plan, making adjustments as required. 
Review the new value stream and check that expected benefits have been obtained. 
Put in place a continuous improvement mechanism for the new value stream. 

Forms

Assessment Cover Sheet

MSS405005 - Manage competitive systems and practices responding to individual and unique customer orders
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS405005 - Manage competitive systems and practices responding to individual and unique customer orders

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: